Refund policy
Denim and Bone – Returns and Refund Policy
Last updated: July 2026
We hope you love your Denim and Bone purchase. If, for any reason, you are not completely satisfied, we're here to help.
Please read the following information carefully before returning your order.
1. Returns Eligibility
We accept returns on eligible items within 14 days of delivery.
To qualify for a refund or exchange, your item must be:
- Returned within 14 days of delivery.
- Unworn, unused and in its original condition.
- Returned with all original Denim and Bone tags attached.
- Returned, where possible, in its original packaging.
Unfortunately, we are unable to accept returns that show signs of wear, have been damaged after delivery, or are returned without their original tags.
2. Non-Returnable Items
The following items cannot be returned or exchanged unless they are faulty:
- Custom or personalised jackets.
- Bespoke commissions.
- Made-to-order items.
- Embellished skulls.
These items are created specifically for you or are unique pieces and are therefore exempt from our standard returns policy.
Nothing in this policy affects your statutory rights.
3. How to Return an Item
If you would like to return or exchange an item, please email info@denimandbone.com with your order number within 14 days of receiving your order.
Please complete our Returns Form and include it inside your parcel.
Returns should be sent to the address provided by our customer service team or listed on the Returns Form.
4. UK Returns
Customers within the United Kingdom are responsible for arranging and paying for return postage unless an item is faulty or has been supplied in error.
We strongly recommend using a tracked and insured postal service, as returned items remain your responsibility until they have been safely received by Denim and Bone.
5. International Returns
Customers outside the UK are responsible for arranging and paying all return shipping costs.
Please ensure your parcel is clearly labelled as returned goods to help avoid unnecessary customs charges.
European Returns
Please clearly mark your parcel as:
RETURNED GOODS
Any customs charges or import fees incurred due to incorrect customs declarations may be deducted from your refund.
Please allow additional time for customs clearance where applicable.
USA Returns
Please declare your parcel as:
RETURNED MERCHANDISE
This helps prevent customs duties and import charges on returned items.
Any customs charges incurred because a parcel has not been correctly declared may be deducted from your refund.
We recommend using a fully tracked and insured delivery service.
6. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 7–10 business days of receiving your return.
Please note that your bank or payment provider may take additional time to process the refund.
Original delivery charges are non-refundable unless your item is faulty or we have made an error with your order.
7. Exchanges
If you wish to exchange an item, please contact us before returning your order.
Exchanges are subject to stock availability.
Where a replacement item is unavailable, a refund will be issued for the returned item if it meets our returns criteria.
8. Faulty, Damaged or Incorrect Items
We take great care in preparing every order.
If you receive an item that is faulty, damaged or incorrect, please contact us within 48 hours of delivery by emailing info@denimandbone.com.
Where possible, please include photographs showing the issue.
Once the item has been assessed, we will work with you to resolve the matter as quickly as possible in accordance with your statutory rights under the Consumer Rights Act 2015.
9. Vintage And Reworked Pieces
Many Denim and Bone products incorporate vintage garments, reclaimed materials or original embroidery.
Natural signs of age, variations in colour, texture, stitching or fabric are part of the character of these pieces and should not be considered faults. Individual product descriptions will identify where these characteristics apply.
10. Fragile Items
Certain products, including vintage jewellery, skulls and decorative pieces, are naturally delicate.
These items should be handled with care.
Denim and Bone cannot accept responsibility for accidental damage, breakage or wear resulting from misuse or improper handling after delivery.
11. Need Help?
If you have any questions regarding your return, refund or exchange, we're always happy to help.
Email: info@denimandbone.com
Denim and Bone
Appletrees
Egg Pie Lane
Weald
Sevenoaks
Kent
TN14 6NP