Privacy policy

1. Who We Are

Denim and Bone is a UK-based art and design brand.

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: info@denimandbone.com

Postal Address:

Denim and Bone
Appletrees
Egg Pie Lane
Weald
Sevenoaks
Kent
TN14 6NP

2. Information We Collect

We may collect the following information when you visit our website or place an order:

Information you provide

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details
  • Payment information (processed securely by our payment providers)
  • Account information (if you create an account)
  • Any information you provide when contacting us

Information collected automatically

When you visit our website, we may automatically collect information including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Products viewed
  • Time spent on our website
  • Referring website
  • General location (based on IP address)

This information helps us improve our website and customer experience.

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver purchases
  • Process payments
  • Respond to enquiries
  • Provide customer support
  • Prevent fraud
  • Improve our website and services
  • Send marketing emails where you have chosen to receive them
  • Measure advertising performance
  • Comply with legal obligations

4. Marketing

If you choose to subscribe to our newsletter, we may send you emails about:

  • New collections
  • Product launches
  • Offers
  • Events
  • Brand news

Our email marketing is managed through Mailchimp.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.

5. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We use:

  • Google Analytics
  • Meta (Facebook & Instagram)
  • TikTok
  • Pinterest
  • Google Ads

These services help us understand website traffic, measure advertising performance and show you relevant adverts based on your interests.

Some cookies are essential for the website to function, while others are used for analytics and marketing purposes.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

6. Payment Providers

Payments are processed securely through our authorised payment providers.

Denim and Bone does not store or have access to your full payment card details.

Where Klarna is selected as a payment method, certain personal information, including your contact details and order information, will be shared with Klarna so they can assess your eligibility and administer your payment.

7. Who We Share Information With

We only share your information where necessary to operate our business.

This may include:

  • Shopify (our ecommerce platform)
  • Payment providers
  • Klarna
  • Royal Mail and delivery couriers
  • Mailchimp
  • Google Analytics
  • Meta
  • TikTok
  • Pinterest
  • Google Ads
  • Professional advisers such as accountants or legal advisers where required
  • Government authorities where required by law

We never sell your personal information.

8. International Transfers

Some of the companies we use may process personal information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Fulfil your order
  • Provide customer support
  • Meet legal, accounting and tax obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Restrict processing
  • Object to processing
  • Withdraw consent where consent has been given
  • Request a copy of your personal information
  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@denimandbone.com.

11. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration or disclosure.

While we take reasonable steps to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

13. Third-Party Websites

Our website may contain links to third-party websites.

Once you leave our website, Denim and Bone is not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or the services we use.

Any updates will be published on this page with the revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Denim and Bone

Email: info@denimandbone.com

If you are not satisfied with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO).