Frequently Asked Questions

Made to Order and Bespoke

How long will my Reworked jacket take to be made?

Our made-to-order Reworked jackets are typically made within 7–10 working days, plus shipping time.

Please note that lead times may vary between products, so we recommend checking the individual product page for the most accurate estimate.

How long will my Bespoke jacket take to be made?

Our Bespoke jackets, including bridal designs, are handcrafted to order and usually take 4–6 weeks, plus shipping time.

During busy periods, production times may be slightly longer.

I need my bespoke jacket sooner. Can you help?

Absolutely! If you have a specific deadline, please email us at info@denimandbone.com before placing your order.

We'll check our availability and let you know if we can accommodate your request. If approved, a £50 rush order fee will apply for bespoke orders required in less than the standard 4–6 week lead time.

Sizing

How do I choose the right size for a Reworked vintage jacket?

Every Reworked jacket begins as a unique vintage piece, so sizing and fit can vary.

To help you find the best fit, we've included detailed measurements on every product page. We recommend comparing these measurements with a jacket you already own.

Do you have a size guide?

Yes! Every product includes sizing information specific to its style and fit.

We also provide a general size guide covering UK, EU, US and Australian sizes for additional guidance here.

Composition and Care

How should I care for my item?

Every Denim and Bone piece is unique.

Please refer to the individual product page for detailed fabric composition and care instructions to help keep your garment looking its best.

Shipping

When will my order be shipped?

• Ready-to-ship items: Dispatched within 1–2 working days.
• Made-to-order and Bespoke items: Dispatched once production has been completed.

Please refer to the production lead times listed above.

Which couriers do you use?

UK Standard Delivery: Royal Mail

UK Express Delivery: DHL

Do you ship internationally?

Yes, we ship worldwide.

If your country isn't available at checkout, please email info@denimandbone.com and we'll be happy to arrange a shipping quote.

How much does shipping cost?

Shipping costs vary depending on your location and order.

Please visit our Shipping and Returns page for full UK and international shipping rates.

My parcel hasn't arrived. What should I do?

We understand delays can be frustrating.

Please allow the full estimated delivery timeframe before contacting us. If you believe there's an issue with your delivery, email info@denimandbone.com with your order number and delivery address and we'll be happy to investigate.

Will I have to pay customs and duties?

International orders may be subject to customs duties, taxes or import fees once they reach their destination country.

These charges are the responsibility of the customer. As customs regulations vary by country, we recommend checking your local import policies before placing your order. Please also allow additional time for customs clearance where applicable.