Need help?
Frequently Asked Questions
Made to order
Our made-to-order Reworked jackets are typically made within 7–10 working days, plus shipping time.
Please note that lead times may vary between products, so we recommend checking the individual product page for the most accurate estimate.
Our Bespoke jackets, including bridal designs, are handcrafted to order and usually take 4–6 weeks, plus shipping time.
During busy periods, production times may be slightly longer.
Absolutely! If you have a specific deadline, please email us at info@denimandbone.com before placing your order.
We'll check our availability and let you know if we can accommodate your request. If approved, a £50 rush order fee will apply for bespoke orders required in less than the standard 4–6 week lead time.
Sizing
Every Reworked jacket begins as a unique vintage piece, so sizing and fit can vary.
To help you find the best fit, we've included detailed measurements on every product page. We recommend comparing these measurements with a jacket you already own.
Yes! Every product includes sizing information specific to its style and fit.
We also provide a general size guide covering UK, EU, US and Australian sizes for additional guidance here.
Composition and care
Every Denim and Bone piece is unique.
Please refer to the individual product page for detailed fabric composition and care instructions to help keep your garment looking its best.
shipping
- Ready-to-ship items: Dispatched within 1–2 working days.
- Made-to-order and Bespoke items: Dispatched once production has been completed.
Please refer to the production lead times listed above.
UK Standard Delivery: Royal Mail
UK Express Delivery: DHL
Yes, we ship worldwide.
If your country isn't available at checkout, please email info@denimandbone.com and we'll be happy to arrange a shipping quote.
Shipping costs vary depending on your location and order.
Please visit our Shipping and Returns page for full UK and international shipping rates.
We understand delays can be frustrating.
Please allow the full estimated delivery timeframe before contacting us. If you believe there's an issue with your delivery, email info@denimandbone.com with your order number and delivery address and we'll be happy to investigate.
International orders may be subject to customs duties, taxes or import fees once they reach their destination country.
These charges are the responsibility of the customer. As customs regulations vary by country, we recommend checking your local import policies before placing your order. Please also allow additional time for customs clearance where applicable.
returns and exchanges
Please visit ourShipping and Returnspage for full details on returns, exchanges and eligibility.
At the moment, we do not offer free returns.
As a small independent business, return shipping costs are the responsibility of the customer. Full details can be found on our Shipping and Returns page.
As every bespoke jacket is handmade specifically for you,all bespoke orders are final saleand cannot be returned or exchanged.
still need help?
If you can't find the answer you're looking for, we'd love to help. Email us at info@denimandbone.com















