UK Delivery
| Service | Price | Delivery Time | Details |
| Standard Delivery | £5 | 3–5 business days | Free on orders over £150. Sent via Royal Mail Tracked 48 |
| Express Delivery | £10 | Next business day | Sent via DHL Express. Order before 11am for same-day dispatch. |
International Delivery
If your country is not listed below, shipping costs will be calculated at checkout.
| Region | Standard | Delivery Time | Express | Delivery Time |
| Europe | £15 | 7–10 business days | £35 | 1–3 business days |
| USA | £20 | 7–10 business days | £30 | 1–3 business days |
| Australia | £25 | 10–14 business days | £55 | 3–5 business days |
International express orders: Order before 11am for same-day dispatch. Express services are shipped via DHL Express. Standard services are shipped via Royal Mail Tracked.
Customs & Duties
International orders may be subject to customs duties, import taxes, and clearance fees imposed by the destination country. These charges are the responsibility of the recipient.
As customs policies vary by country, we recommend checking any applicable fees before placing your order. Please also allow additional time for customs clearance where necessary.
Returns & Exchanges
We hope you love your Denim & Bone purchase. If for any reason you are not completely satisfied, we accept returns and exchanges within 14 days of delivery.
Refunds are processed within 7–10 business days of receiving and approving your return.
Return Eligibility
To qualify for a refund or exchange, items must be:
- Returned within 14 days of delivery
- Unworn, unused, and in saleable condition
- Returned with all original Denim & Bone tags attached
- Returned in their original packaging where possible
- Items returned without original tags, or showing signs of wear, cannot be accepted.
Non-Returnable Items
- Custom or personalised jackets
- Embellished skulls
- Bespoke or made-to-order items
How to Start a Return
To arrange a return or exchange, please email info@denimandbone.com with your order number.
Please download and complete our returns form and include it with your parcel: CLICK HERE
We aim to process refunds and exchanges within 7–10 business days of receiving your return.
Return Shipping
| Region | Return Shipping Responsibility | Important Information |
| UK | Customer | Return postage is the customer's responsibility unless the item is faulty or sent in error. |
| Europe | Customer | Please mark parcels clearly as RETURNED GOODS. |
| USA | Customer | Please declare parcels as RETURNED MERCHANDISE. |
| International | Customer | Please clearly label parcels as returned goods and retain proof of postage. |
We strongly recommend using a tracked and insured shipping service, as returned goods remain your responsibility until safely received by Denim & Bone.
Any customs charges incurred due to incorrect customs declarations may be deducted from your refund.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method within 7–10 business days. Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the item is faulty or we have made an error with your order.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact info@denimandbone.com within 48 hours of delivery, including photographs where possible.
We will work with you to resolve the issue as quickly as possible.
Vintage & Fragile Items
Many Denim & Bone pieces incorporate vintage components, including jackets, jewellery, and decorative skulls. Due to their unique and delicate nature, these items should be handled and worn with care.
Denim & Bone cannot accept liability for accidental damage, breakage, or wear resulting from misuse or improper handling of vintage or fragile components.